Doreen Kananu Kalunge

IT Support Specialist | Network Administrator

Nairobi, KE.

About

Highly motivated IT professional with a Diploma in Information Technology and comprehensive Cisco CCNA certifications, specializing in network administration and technical support. Proven ability to troubleshoot complex system issues, manage IT infrastructure, and ensure seamless operations through hands-on experience in diverse IT environments. Eager to leverage strong problem-solving skills and a commitment to continuous learning to contribute effectively to a dynamic tech team.

Work

Zetech University

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ICT Support Intern

Nairobi, Nairobi, Kenya

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Summary

Provided comprehensive ICT support and managed laboratory operations, ensuring optimal system functionality and user satisfaction for university staff and students.

Highlights

Delivered front-line ICT customer service and technical support, resolving diverse hardware and software issues for university users.

Executed hardware maintenance and integrated new PCs into the university network, enhancing operational capacity and accessibility.

Managed and maintained the ICT lab, overseeing software installations and ensuring optimal functionality for academic activities.

Computerways

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IT Support & Network Intern

Nairobi, Nairobi, Kenya

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Summary

Contributed to daily IT operations and network infrastructure management, ensuring system reliability and data integrity.

Highlights

Provided daily technical support to users, effectively resolving software and hardware issues to minimize operational downtime.

Performed network troubleshooting and maintenance, ensuring consistent connectivity and optimal network performance.

Installed and configured LAN & CCTV systems and various software applications, enhancing security and operational efficiency.

Implemented data recovery, backup solutions, and preventive maintenance protocols, safeguarding critical information assets.

Education

Zetech University

Nairobi, Nairobi, Kenya
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Diploma Information Technology (IT)

Courses

Computer Systems

Networking

Software Development

Database Management

Kenya Institute of Professional Studies (KIPS)

Nairobi, Nairobi, Kenya
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Diploma Computer and Software Engineering

St. Angela's Girls Secondary School

Nairobi, Nairobi, Kenya
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Kenya Certificate of Secondary Education (K.C.S.E) Secondary Education

Languages

English

Swahili

Certificates

Introduction to Networks (CCNAv7)

Cisco Networking Academy

Switching, Routing, and Wireless Essentials (CCNAv7)

Cisco Networking Academy

Enterprise Networking, Security, and Automation (CCNAv7)

Cisco Networking Academy

CyberOps Associate

Cisco Networking Academy

Skills

Networking

LAN/WAN, CCTV Systems, Network Troubleshooting, Routing, Switching, Wireless Essentials, Enterprise Networking, Network Security, Cisco CCNA, Network Maintenance.

System Administration & Support

IT Support, Hardware Maintenance, Software Installation, PC Installation, System Operations, Troubleshooting, User Support, Preventive Maintenance, ICT Customer Service.

Data Management

Data Recovery, Data Backup, Database Management.

Cybersecurity

CyberOps, Network Security, Security Automation.

Professional Skills

Problem-Solving, Effective Communication, Customer Service, Continuous Learning, Detail-Oriented.