Doreen Kananu Kalunge
IT Support Specialist | Network Administrator
Nairobi, KE.About
Highly motivated IT professional with a Diploma in Information Technology and comprehensive Cisco CCNA certifications, specializing in network administration and technical support. Proven ability to troubleshoot complex system issues, manage IT infrastructure, and ensure seamless operations through hands-on experience in diverse IT environments. Eager to leverage strong problem-solving skills and a commitment to continuous learning to contribute effectively to a dynamic tech team.
Work
Zetech University
|ICT Support Intern
Nairobi, Nairobi, Kenya
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Summary
Provided comprehensive ICT support and managed laboratory operations, ensuring optimal system functionality and user satisfaction for university staff and students.
Highlights
Delivered front-line ICT customer service and technical support, resolving diverse hardware and software issues for university users.
Executed hardware maintenance and integrated new PCs into the university network, enhancing operational capacity and accessibility.
Managed and maintained the ICT lab, overseeing software installations and ensuring optimal functionality for academic activities.
Computerways
|IT Support & Network Intern
Nairobi, Nairobi, Kenya
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Summary
Contributed to daily IT operations and network infrastructure management, ensuring system reliability and data integrity.
Highlights
Provided daily technical support to users, effectively resolving software and hardware issues to minimize operational downtime.
Performed network troubleshooting and maintenance, ensuring consistent connectivity and optimal network performance.
Installed and configured LAN & CCTV systems and various software applications, enhancing security and operational efficiency.
Implemented data recovery, backup solutions, and preventive maintenance protocols, safeguarding critical information assets.
Education
Zetech University
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Diploma
Information Technology (IT)
Courses
Computer Systems
Networking
Software Development
Database Management
Kenya Institute of Professional Studies (KIPS)
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Diploma
Computer and Software Engineering
St. Angela's Girls Secondary School
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Kenya Certificate of Secondary Education (K.C.S.E)
Secondary Education
Languages
English
Swahili
Certificates
Introduction to Networks (CCNAv7)
Issued By
Cisco Networking Academy
Switching, Routing, and Wireless Essentials (CCNAv7)
Issued By
Cisco Networking Academy
Enterprise Networking, Security, and Automation (CCNAv7)
Issued By
Cisco Networking Academy
CyberOps Associate
Issued By
Cisco Networking Academy
Skills
Networking
LAN/WAN, CCTV Systems, Network Troubleshooting, Routing, Switching, Wireless Essentials, Enterprise Networking, Network Security, Cisco CCNA, Network Maintenance.
System Administration & Support
IT Support, Hardware Maintenance, Software Installation, PC Installation, System Operations, Troubleshooting, User Support, Preventive Maintenance, ICT Customer Service.
Data Management
Data Recovery, Data Backup, Database Management.
Cybersecurity
CyberOps, Network Security, Security Automation.
Professional Skills
Problem-Solving, Effective Communication, Customer Service, Continuous Learning, Detail-Oriented.